Policies

All customers will be held to the same standard when it comes to understanding our terms and conditions for our policies. If there is any miscommunication or issues with the policies listed, they must be addressed to our company via. email: [email protected]. If the customer fails to contact us about any problems they have with our policies before they place their purchase, the issue will not be addressed or resolved. 

Understand all orders are Made To Order and are hand cut and sewn. Please allow time for your order to be processed. In some instances, production may take up to three weeks depending on material availability.

Shipping average delivery time 4-7 working days. (Starts once production is complete)

We are not liable if any packages are lost or stolen. If your tracking number shows your package was delivered but you did not receive it, please contact your carrier to file a claim.

BILLING INFORMATION

For your security, your billing name and address must match that of the credit card used for payment, except for international credit cards. We reserve the right to cancel any order that does not meet these criteria.

REFUNDS / EXCHANGES

All Sales Are Final. All purchases cannot be refunded or items will not be returned unless the item is shown to be defective or damaged within 7 days of the arrival of the delivery. To contact us about refunds and item exchanges, please reach out to our email team: [email protected] 

POST ORDER CHANGE & EDITS

If an order was placed and the size, address, item are placed incorrectly by the customer, there will be a $7 service fee to exchange your ordered size for the correct size. PLEASE, before you rush to make your purchase, double check your order before you place the submit order button to avoid these service fees.

All Service Fee Costs are to be sent to the one of our following business accounts :

Cashapp : $crwndjoy

Paypal : [email protected]